Service Area
Bins So Clean services the greater Sacramento Area and beyond! Click Here to view our current service area.
General
No. Each Container has its own identification and will be cleaned each service cycle.
For Monthly Service subscriptions, when Bins So Clean shows up to service your account and there are more bin(s)/dumpster(s) that are identical/same type at your service address, than is on your current subscription, we will clean the additional bin(s)/dumpster(s). You also agree to pay the difference using your current payment method in addition to adding the bin(s)/dumpster(s) to your service subscription in prevention of customers swapping/rotating like bins.
Yes, you can. However, households are best served when signed up for regular quarterly or annually service. One time and first time cleanings take considerably longer than subsequent “maintenance” cleanings and we price accordingly. In addition, it will not take long before those bins are dirty again.
Yes. As long as it is understood, that it will not be considered as an additional $10 bin(s) on your subscription/one time order. We would need the name and service address where the bin(s) belong to in order to appropriately add them to your account. Or you can add them yourself (See FAQ How to add another service address to my account). Only one (1) subscription/one time cleaning per service address. If it is discovered that there are bin(s) that do not belong to the service address, the customer will be appropriately billed retroactive for the additional bin(s) that were previously serviced. The resident the additional bin(s) belong to will have to sign up for their own service if they would like to continue having their bin(s) cleaned.
Yes, please call or email with your requests to be scheduled for a free 15 minute Consultation and Custom Quote.
You can manage your orders, subscriptions, and personal details using your My Account portal. Here is an explanation of the different tabs you’ll find on the My Account page.
1. Dashboard
The main view of your My Account page after you login.
2. Orders
Each order, including initial subscription payments and subscription renewals, can be found here. If you need a receipt for a payment, this is where you’ll find it!
3. Subscriptions
Manage your subscriptions, including changing your payment method or service address, from the Subscriptions tab.
4. Addresses
Change your Billing or Shipping/Service Address from the Addresses tab.
5. Account Details
Update your personal information or change your Bins So Clean account password from the Account Details tab.
6. Logout
If you are on a public or shared computer, it’s always best to log out of your account when you’re done making changes. You will be prompted to confirm your choice once you click the Logout button.
Screenshot of your Account portal on BinsSoClean.com.
Click here to sign up for Bins So Clean online, or call us at 833-694-BINS (2467)!
With the exception of Friday, our routes are designed to service the day after your trash is collected. This allows your trash hauler to do their job without effecting your scheduled cleaning. (Bin(s) emptied on Friday will be cleaned same day unless there are unforeseen delays by your trash hauler). The strategy behind this, is to operate at the most efficient level of service and eliminating wasted time in between service cleanings when there are unforeseen collection delays from the trash hauler.
You will need to ensure your bins remain empty until they are serviced! If they are not empty, they will not be serviced.
Bins So Clean will load your empty bins into our state-of-the-art-cleaning hopper that will clean and deodorize your trash bins, leaving them smelling fresh. We use high pressure and extreme heat while adding biodegradable detergents.
One Time: Cleanings occur one time only.
Monthly Subscription: Cleanings occur once a month, every month, for your convenience.*
*Additional cleanings can be arranged within the month. Please contact our residential services by phone (833.694.2467) or email to arrange this service option.
24 Hours’ Notice: If you fail to notify Bins So Clean (BSC) within 24 hours of your scheduled service cleaning and we show up to provide the service, unfortunately, your account cannot be credited. If you would like to still have service for the month, simply notify Bins So Clean and make arrangements to pay the service return fee (mileage). Then you will be rescheduled for your service cleaning on the next available cleaning day that your bins will be completely empty.
In order for Bins So Clean to provide its service, YOU MUST ABIDE BY THE FOLLOWING CONDITIONS or service could be interrupted, skipped or postponed:
a. Bin(s) must be curb side and easily accessible to service technicians on scheduled service day. (If your bin(s) are not curbside without prior arrangements with BSC, see above 24 hours’ notice statement).
b. Bin(s) must be free of UNBAGGED Human or Animal waste. (No Exceptions) Would you be kind to ensure all fecal matter is bagged and collected by the garbage hauler?
c. Bin(s) must be free of cooking / motor oils.
d. Bin(s) must be free of chemicals, fresh paint, glue or other adhesive, or hazardous waste of any kind.
e. Bin(s) must be free of building materials, e.g. plaster, stucco or concrete.
f. Bin(s) must be completely empty. (With the exception of small tiny scraps stuck at the bottom).
g. Bin(s) must not have additional trash, recycling, and or yard debris added after your bin(s) have been collected by the garbage hauler. (Your bin(s) will not be serviced without prior arrangements with BSC).
We are an Eco Friendly Community Based Trash Can, Recycling, and Yard/Organic Bin Cleaning Service.
We clean and deodorize outdoor Trash, Recycling, & Yard Bins.
It is against most state law to pour the waste water from cleaning your bins into the storm drains.
Just using a hose and broom to clean your trash and recycle bins is not sufficient to truly get your bins cleaned and remove the smell and odors that are present.
Cleaning Process
Scheduling
Billing
Yes. As long as it is understood, that it will not be considered as an additional $10 bin(s) on your subscription/one time order. We would need the name and service address where the bin(s) belong to in order to appropriately add them to your account. Or you can add them yourself (See FAQ How to add another service address to my account). Only one (1) subscription/one time cleaning per service address. If it is discovered that there are bin(s) that do not belong to the service address, the customer will be appropriately billed retroactive for the additional bin(s) that were previously serviced. The resident the additional bin(s) belong to will have to sign up for their own service if they would like to continue having their bin(s) cleaned.
Keep in mind, your service is recurrently charged, based upon your service schedule to the authorized credit card. You may opt out of future recurring charges at any time, as long as notice is received before the next billing date of your most recent sign-up by canceling via email at [email protected]. Although there are no contracts, in-order to completely cancel your subscription, we ask that you give us at least a 30-day notice in writing. If you are not satisfied with the service, call us immediately to give us an opportunity to make it right!
For existing customers:
- In order to change the Service Address on an existing subscription, please call Bins So Clean Residential Services at 833.694.2467, opt. 1 and speak with a Residential Service Agent so we can assist you.
Note: If you want to pay for another person’s/neighbor’s subscription/one time cleaning at their service address, this must be done at initial sign up. All billing changes for a service address that does not belong to you after initial signup must be approved and completed by Bins So Clean Residential Services if you have a different billing address from the service address.
For new customers:
- Go to BinsSoClean.com and select a service option, bin type and quantity you would like cleaned, then click the Add To Cart button.
- After entering your billing information, click the checkbox next to “Service a different address?” New Address Fields will appear.
- In the new fields, enter the new Service Address where the cleaning(s) should be performed, then complete checkout.
You can manage your orders, subscriptions, and personal details using your My Account portal. Here is an explanation of the different tabs you’ll find on the My Account page.
1. Dashboard
The main view of your My Account page after you login.
2. Orders
Each order, including initial subscription payments and subscription renewals, can be found here. If you need a receipt for a payment, this is where you’ll find it!
3. Subscriptions
Manage your subscriptions, including changing your payment method or service address, from the Subscriptions tab.
4. Addresses
Change your Billing or Shipping/Service Address from the Addresses tab.
5. Account Details
Update your personal information or change your Bins So Clean account password from the Account Details tab.
6. Logout
If you are on a public or shared computer, it’s always best to log out of your account when you’re done making changes. You will be prompted to confirm your choice once you click the Logout button.
Screenshot of your Account portal on BinsSoClean.com.
Click here to sign up for Bins So Clean online, or call us at 833-694-BINS (2467)!
To change or update the payment method associated with your subscription:
- Visit the Subscriptions tab of your Account portal (click here to go directly to the Subscriptions tab).
- Next to the Subscription you want to update, click “View”
- On the Subscription screen, click the “Change Payment” button.
- Select “Use New Payment Method”, enter your new card details, then click “Change Payment Method”
That’s it! Your subscription will now use the new payment method you’ve entered.
Please Note: If your renewal payment failed and your service was put on-hold, you will need to reactivate your service first. Please see the FAQ titled “My renewal payment failed and my service was put on-hold. How do I reactivate my service?” for instructions on reactivating your subscription.
We make several attempts at renewing your subscription, however when a payment fails repeatedly your service is placed on-hold until your payment method is updated.
To reactivate your service, follow these instructions:
- Log into the Bins So Clean My Account portal and go to the Orders tab, or click here to be taken directly to the Orders tab.
- Find the order with the status of Pending Payment, then click on the Pay link.
- Complete the checkout process, confirming your information and entering a new payment method.
Once your order is paid, your service will be reactivated and you’ll be added back to the Bins So Clean schedule!
This is a pay in advance service. You will see a charge in the amount of the service option you’ve selected with the name of Bins So Clean on your statement. All Monthly subscriptions will occur on the 1st day of the renewal month. After every renewal has been successfully processed, you will be notified via email in the following weeks of your next scheduled service cleaning. (See “How do you determine my service schedule?” under the Scheduling section of the FAQ page for more details)