FAQs Archive | Bins So Clean

Q: Can I pay for multiple addresses I own under one account?

Yes. As long as it is understood, that it will not be considered as an additional $10 bin(s) on your subscription/one time order. We would need the name and service address where the bin(s) belong to in order to appropriately add them to your account. Or you can add them yourself (See FAQ How to add another service address to my account). Only one (1) subscription/one time cleaning per service address. If it is discovered that there are bin(s) that do not belong to the service address, the customer will be appropriately billed retroactive for the additional bin(s) that were previously serviced. The resident the additional bin(s) belong to will have to sign up for their own service if they would like to continue having their bin(s) cleaned.

Q: Can I pay for someone else’s/neighbor’s bin cleaning service?

Yes. As long as it is understood, that it will not be considered as an additional $10 bin(s) on your subscription/one time order. We would need the name and service address where the bin(s) belong to in order to appropriately add them to your account. Or you can add them yourself (See FAQ How to add another service address to my account). Only one (1) subscription/one time cleaning per service address. If it is discovered that there are bin(s) that do not belong to the service address, the customer will be appropriately billed retroactive for the additional bin(s) that were previously serviced. The resident the additional bin(s) belong to will have to sign up for their own service if they would like to continue having their bin(s) cleaned.

Q: When will I be charged for my service?

This is a pay in advance service. You will see a charge in the amount of the service option you’ve selected with the name of Bins So Clean on your statement. All Monthly subscriptions will occur on the 1st day of the renewal month. After every renewal has been successfully processed, you will be notified via email in the following weeks of your next scheduled service cleaning. (See “ How do you determine my service schedule? ” under the Scheduling section of the FAQ page for more details)

Q: What are my Responsibilities?

24 Hours’ Notice: If you fail to notify Bins So Clean (BSC) within 24 hours of your scheduled service cleaning and we show up to provide the service, unfortunately, your account cannot be credited. If you would like to still have service for the month, simply notify Bins So Clean and make arrangements to pay the service return fee (mileage). Then you will be rescheduled for your service cleaning on the next available cleaning day that your bins will be completely empty. In order for Bins So Clean to provide its service, YOU MUST ABIDE BY THE FOLLOWING CONDITIONS or service could be interrupted, skipped or postponed: a. Bin(s) must be curb side and easily accessible to service technicians on scheduled service day. (If your bin(s) are not curbside without prior arrangements with BSC, see above 24 hours’ notice statement). b. Bin(s) must be free of UNBAGGED Human or Animal waste. (No Exceptions) Would you be kind to ensure all fecal matter is bagged and collected by the garbage hauler? c. Bin(s) must be free of cooking / motor oils. d. Bin(s) must be free of chemicals, fresh paint, glue or other adhesive, or hazardous waste of any kind. e. Bin(s) must be free of building materials, e.g. plaster, stucco or concrete. f. Bin(s) must be completely empty. (With the exception of small tiny scraps stuck at the bottom). g. Bin(s) must not have additional trash, recycling, and or yard debris added after your bin(s) have been collected by the garbage hauler. (Your bin(s) will not be serviced without prior arrangements with BSC).

Q: How Do You Determine My Service Schedule?

There are two days in each month dispatch will assign and schedule you to the most efficient route, based on the type of bins you are having cleaned. We use a Text Message (SMS/MMS) and email notification systems, because we do not want to complicate the process by having our customers guess when their service cleaning is scheduled. When you are assigned to a route, you will be notified the week of or before the scheduled cleaning, which is why we encouraged opting in to text messaging and or providing us with an email address you check frequently upon subscribing. Your service schedule will have some inconsistencies due to the demand, vacations, holidays, 5 weeks in the month, dispatch scheduling and nature of the business. You may be originally scheduled for Thursdays (for example) and could be moved to Fridays at a later date, if the demand in your area shifts. We will not schedule your cleanings less than 2 weeks apart; however it may not be a full month in-between cleanings either. It is our intent to service each customer in the most convenient and efficient manner; however there are things that will come up that may alter the scheduling. You do have the option of logging in to your account and checking the notes section of your subscription to see if you have been scheduled for the current month.